Refund and Returns Policy

Effective Date: November 29, 2024

At Prime Insurance, we strive to provide you with the highest quality luxury chain products. If for any reason you are not fully satisfied with your purchase, our Refund and Returns Policy ensures that your shopping experience remains smooth and hassle-free.

1. Eligibility for Returns and Refunds

• You have 30 days from the date of receipt to return or exchange any products purchased through our website.
• Products must be returned in their original, unused condition with all tags, packaging, and accessories intact.
• Personalized or custom items are not eligible for return unless they are defective.

2. How to Return Items

To initiate a return, follow these steps:

1. Contact Us: Email info@primeinsurance.click with your order number and the reason for the return. If the item is defective, please include a photo.
2. Return Authorization: We will send you a Return Authorization Number and instructions for returning the item.
3. Return Shipping: Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

3. Refund Process

Refunds will be issued to the original payment method. Depending on your payment provider, it may take 5-10 business days for the refund to reflect in your account.

4. Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately. We will either replace the item or offer a full refund at no additional cost to you.

5. Exchanges

If you would like to exchange an item, please contact us. If the item is in stock, we will process your exchange once the returned item is inspected.

For any questions, reach us at:

Prime Insurance
1446 Mercer Street, Green Bay, Wisconsin, United States
Phone: 715-622-4272
Email: info@primeinsurance.click
Website: primeinsurance.click